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Last updated: September 30, 2026

OVERVIEW

Welcome to PetzJoy.

The terms “PetzJoy”, “we”, “us” and “our” refer to PetzJoy, operated by Yanis BOUACHE, sole proprietor (entrepreneur individuel).

PetzJoy operates the website petzjoy.fr and provides access to its content, features, products and related services.

These Terms of Service govern your access to and use of our website and services.

By accessing our website, creating an account, placing an order or otherwise using our services, you agree to these Terms of Service and to the policies referenced on our website, including our Privacy Policy, Shipping Policy, Return & Refund Policy and Legal Notice.

Nothing in these Terms excludes or limits any mandatory rights granted to consumers under applicable law.

If you do not agree with these Terms, please do not use our website or services.

SECTION 1 — BUSINESS INFORMATION

PetzJoy is operated by:

Yanis BOUACHE
Sole proprietor (entrepreneur individuel)
Trading name: PetzJoy

Address:
81 Avenue Edmond Rostand
91420 Morangis
France

Email:
contactsupport@petzjoy.fr

Website:
petzjoy.fr

Additional legal and registration information is available in our Legal Notice.

SECTION 2 — ACCESS TO THE WEBSITE AND CUSTOMER ACCOUNTS

You may use our website only for lawful purposes.

When creating an account, placing an order or otherwise using our services, you must provide accurate, complete and up-to-date information.

You are responsible for maintaining the confidentiality and security of your account credentials and for taking reasonable steps to prevent unauthorized access to your account.

Please contact us promptly if you believe that your account has been accessed or used without authorization.

If you do not have the legal capacity to enter into a contract under the law applicable to you, you may only make purchases with the authorization of a parent, guardian or legal representative where required by law.

We may suspend or restrict an account where reasonably necessary to prevent fraud, unlawful activity, misuse or security threats.

SECTION 3 — PRODUCTS AND PRODUCT INFORMATION

We make reasonable efforts to ensure that our product descriptions, photographs, sizing information, specifications and other information are accurate and up to date.

However, the appearance and colors of products may vary slightly depending on your device, screen settings, lighting or manufacturing variations.

Product photographs are provided for illustrative purposes and should be considered together with the product description, available sizes, variants and specifications.

Customers are responsible for reviewing available product and sizing information before placing an order.

Product availability, specifications, packaging and descriptions may be updated where reasonably necessary.

We may discontinue products or limit available quantities.

Nothing in this section limits your statutory rights in relation to goods that are defective, damaged, incorrect or non-conforming.

SECTION 4 — ORDERS

Before submitting an order, you will have the opportunity to review the products selected, quantities, delivery information and total price and to correct any errors where technically available.

By submitting an order, you confirm that the information provided is accurate and that you are authorized to use the selected payment method.

After an order is submitted, we will send an electronic confirmation or acknowledgment to the email address provided.

We may refuse or cancel an order where reasonably justified, including in cases of:

• suspected fraud or unauthorized payment;

• manifest pricing or technical errors;

• product unavailability;

• incorrect or incomplete customer information;

• inability to deliver to the address provided;

• violation of these Terms;

• restrictions imposed by applicable law.

If we cancel an order after payment has been collected, any amount due to you will be refunded using the original payment method or another method agreed with you where permitted by law.

Nothing in this section affects your statutory consumer rights.

SECTION 5 — PRICES, TAXES AND PAYMENT

Prices may vary depending on your country, market, currency or applicable tax rules.

The price applicable to your order will be displayed before you complete payment.

Where required by applicable consumer law, prices displayed to consumers include applicable taxes.

Shipping charges and any other charges collected by PetzJoy will be displayed before the order is submitted.

For international orders, customs duties, import taxes or similar charges may apply depending on the destination.

Where PetzJoy collects such charges, they will be displayed at checkout.

Where charges are not collected by PetzJoy, they may be imposed by local authorities or carriers in accordance with applicable law, provided the customer has been appropriately informed where required.

Prices, promotions and discounts may change before an order is placed.

A subsequent price change will not affect an order already confirmed.

Payments are processed through the payment methods displayed at checkout.

You confirm that you are authorized to use the payment method provided.

SECTION 6 — SHIPPING AND DELIVERY

PetzJoy ships to selected international destinations.

Available delivery methods, estimated delivery times and shipping charges are displayed at checkout where applicable.

Additional information is available in our Shipping Policy.

Delivery estimates may vary depending on the destination, product availability, carrier, customs procedures, public holidays, weather conditions and other circumstances.

Any estimated delivery date does not exclude or reduce PetzJoy’s mandatory delivery obligations under applicable consumer law.

Orders containing multiple products may be shipped separately and may arrive on different dates.

Customers will not be charged additional shipping fees solely because PetzJoy chooses to divide an order into multiple packages.

Where tracking information is available, it will generally be sent to the email address provided with the order.

Customers are responsible for providing a complete and accurate delivery address.

If you identify an address error after placing an order, please contact us as soon as possible at contactsupport@petzjoy.fr.

We will make reasonable efforts to correct the address before shipment, but changes cannot be guaranteed once an order has been processed or dispatched.

For consumers protected by French consumer law, the risk of accidental loss or damage generally remains with PetzJoy until you, or a third party designated by you other than the carrier, physically take possession of the goods, except where applicable law provides otherwise.

SECTION 7 — DELIVERY PROBLEMS, LOST PACKAGES AND DELAYS

If your order appears significantly delayed, please contact us at contactsupport@petzjoy.fr with your order number.

If tracking indicates that a package has been delivered but you cannot locate it, we may ask you to check the delivery location, members of your household, neighbors or available carrier information before we investigate further.

These steps do not limit any statutory rights you may have where goods have not been properly delivered.

If an order is lost before the risk has legally transferred to you, PetzJoy remains responsible to the extent required by applicable law.

SECTION 8 — ORDER CANCELLATIONS

You may request cancellation of an order before it has been processed or shipped by contacting us at:

contactsupport@petzjoy.fr

We will make reasonable efforts to process your request.

Once an order has been processed or dispatched, operational cancellation may no longer be possible.

This does not affect any statutory right of withdrawal or other mandatory consumer right that may apply to your purchase.

SECTION 9 — RETURNS AND RIGHT OF WITHDRAWAL

Returns are governed by our Return & Refund Policy, which forms part of the contractual information available on our website.

For eligible distance purchases delivered to consumers in the European Union, you generally have a statutory right to withdraw from the purchase within 14 days after receiving the goods, without providing a reason.

Where several goods from the same order are delivered separately, the withdrawal period begins when the final eligible item is received.

To exercise your right of withdrawal, you must clearly inform PetzJoy of your decision before the withdrawal period expires.

You may contact us at:

contactsupport@petzjoy.fr

Where required by applicable law, you may also exercise your right of withdrawal through the free online withdrawal functionality made available on our website.

After notifying us of your withdrawal, you must return the goods within the legally applicable period, generally within 14 days, unless PetzJoy confirms that the goods do not need to be returned.

Unless PetzJoy agrees otherwise or applicable law requires PetzJoy to bear the cost, the direct cost of returning goods following a change of mind is the responsibility of the customer.

You may inspect and handle goods only to the extent reasonably necessary to establish their nature, characteristics and functioning.

Where permitted by law, you may be responsible for any reduction in value resulting from handling beyond what is reasonably necessary for this purpose.

SECTION 10 — EXCEPTIONS TO THE RIGHT OF WITHDRAWAL

The statutory right of withdrawal may not apply to certain products where an exception is permitted by applicable law.

This may include, depending on the circumstances:

• goods made to the customer's specifications or clearly personalized;

• sealed goods that are not suitable for return for health protection or hygiene reasons once unsealed;

• goods liable to deteriorate or expire rapidly;

• other products expressly excluded from the statutory right of withdrawal by applicable law.

The application of an exception will always be determined in accordance with applicable consumer law.

Sale and discounted products continue to benefit from applicable statutory consumer rights.

SECTION 11 — REFUNDS

Where a refund is due, PetzJoy will process it in accordance with applicable law and our Return & Refund Policy.

For an eligible EU statutory withdrawal, PetzJoy will refund the amounts required by law without undue delay and generally no later than 14 days after being informed of your decision to withdraw.

For sales of goods, where permitted by law, we may withhold the refund until we have received the returned goods or until you provide evidence that the goods have been sent back, whichever occurs first.

Refunds will normally be made using the same payment method used for the original transaction unless another method is expressly agreed and does not result in additional costs to you.

Where required by law, the refund includes the cost of the least expensive standard delivery method originally offered.

Any additional delivery cost resulting from your choice of a more expensive delivery option may not be refundable.

Banks and payment providers may require additional processing time before a refund appears in your account.

SECTION 12 — DAMAGED, DEFECTIVE, INCORRECT OR NON-CONFORMING PRODUCTS

Please inspect your order after delivery.

If a product is damaged, defective, incomplete, incorrect or does not conform to your order, contact us as soon as reasonably possible at:

contactsupport@petzjoy.fr

Please provide your order number and, where useful, photographs or other information allowing us to identify the issue.

These requests are separate from a simple change-of-mind return.

Where a product is legally considered defective or non-conforming, PetzJoy will provide the remedies required by applicable consumer law and will bear the costs required by law.

SECTION 13 — STATUTORY CONSUMER GUARANTEES

Products sold by PetzJoy remain subject to all mandatory statutory guarantees applicable to the customer.

For consumers protected by French consumer law, PetzJoy is responsible for qualifying defects of conformity that appear within the statutory period, which is generally two years from delivery for goods.

Depending on the circumstances and applicable law, consumers may be entitled to repair, replacement, a price reduction or termination of the contract.

Consumers protected by French law may also benefit from the statutory warranty against hidden defects under the French Civil Code.

These statutory rights exist independently of any commercial warranty that may be offered.

Nothing in these Terms excludes, restricts or replaces any statutory guarantee or remedy that cannot legally be excluded.

Further legally required information regarding statutory guarantees may be provided in our Conditions of Sale.

SECTION 14 — RETURNS AND EXCHANGES

If you would like a different product, variant or size, please contact us.

Unless otherwise agreed, exchanges may be handled by returning the original eligible product and placing a separate order for the replacement product.

Any exchange procedure does not restrict applicable statutory rights.

SECTION 15 — PROMOTIONS, DISCOUNTS AND SPECIAL OFFERS

From time to time, PetzJoy may offer promotional prices, discount codes, free-shipping offers or other promotions.

Specific eligibility requirements, validity periods or restrictions may apply and will be communicated with the relevant offer where appropriate.

Unless otherwise stated, promotional offers cannot necessarily be combined.

Promotions may be modified or withdrawn before an order is placed, subject to applicable law.

A promotion will not retroactively affect an order already completed unless expressly stated otherwise.

Statutory consumer rights remain unchanged for products purchased at a discount.

SECTION 16 — INTELLECTUAL PROPERTY

Unless otherwise stated, the content available on petzjoy.fr, including text, graphics, logos, designs, visual elements and other original content, is owned by PetzJoy or used under appropriate authorization or licence.

This content is protected by applicable intellectual property laws.

You may access and use the website for personal and non-commercial purposes.

You may not reproduce, distribute, modify, republish, sell or commercially exploit protected content without authorization from the relevant rights holder.

Third-party trademarks, photographs, logos and other intellectual property remain the property of their respective owners.

SECTION 17 — REVIEWS, FEEDBACK AND USER-GENERATED CONTENT

If you voluntarily submit a review, comment, photograph, video or other content to PetzJoy, you confirm that you have the necessary rights and permissions to submit that content.

Your content must not:

• violate applicable law;

• infringe another person's intellectual property, privacy or other rights;

• contain unlawful, fraudulent, defamatory, threatening, abusive or misleading material;

• contain malware, viruses or malicious code;

• impersonate another person or organization.

You retain ownership of the content you submit.

To the extent permitted by law, you grant PetzJoy a non-exclusive, royalty-free licence to display, reproduce and use content voluntarily submitted to us where reasonably necessary for operating, presenting or promoting our website and products.

We may remove content that violates these Terms, applicable law or the rights of another person.

Nothing in this section affects any data protection rights you may have.

SECTION 18 — THIRD-PARTY SERVICES AND LINKS

Our website may use or contain services, applications, payment providers, delivery services, integrations or links operated by third parties.

Third-party websites and services may be governed by their own terms and privacy policies.

PetzJoy is not responsible for the independent content or operation of third-party websites or services that are genuinely outside our control.

However, the use of third-party providers does not exclude or reduce any responsibility PetzJoy has toward customers under mandatory applicable law.

SECTION 19 — SHOPIFY

PetzJoy uses Shopify to provide the ecommerce infrastructure used to operate our online store.

Products purchased through petzjoy.fr are sold by PetzJoy, not by Shopify.

Shopify and other service providers may process certain information where necessary to host the store, process payments, provide technical services or support the operation of our website.

For more information regarding personal data, please review our Privacy Policy.

SECTION 20 — PRIVACY AND PERSONAL DATA

Personal information collected through our website is processed in accordance with our Privacy Policy and applicable data protection legislation, including the General Data Protection Regulation where applicable.

Certain personal information may be processed by Shopify, payment providers, delivery providers and other service providers where necessary to operate our website and fulfil orders.

Please review our Privacy Policy for further information regarding how we collect, use, store and protect personal data and how you may exercise your rights.

SECTION 21 — PROHIBITED USES

You must not use our website or services:

• for unlawful, fraudulent or deceptive purposes;

• to violate the rights of another person;

• to infringe intellectual property or privacy rights;

• to transmit viruses, malware or harmful code;

• to interfere with the operation or security of the website;

• to obtain unauthorized access to accounts, systems or data;

• to unlawfully collect personal information;

• to send spam or unauthorized communications;

• to impersonate another person or organization;

• to use automated systems in a manner that damages, overloads or materially disrupts our services.

We may restrict access where reasonably necessary to protect PetzJoy, customers, our service providers or the security of the website.

SECTION 22 — SUSPENSION AND TERMINATION

We may suspend, restrict or terminate access to certain website services where reasonably necessary, including in cases involving fraud, unlawful activity, security risks or serious violations of these Terms.

Any suspension or termination does not affect rights or obligations that arose before the suspension or termination.

Nothing in this section limits mandatory consumer rights.

SECTION 23 — ERRORS AND INACCURACIES

Information on our website may occasionally contain typographical errors, inaccuracies or omissions relating to product descriptions, availability, prices, promotions or delivery information.

We may correct errors and update website information where reasonably necessary.

If an error materially affects an order already placed, we will inform you where required and will comply with applicable consumer law.

An obvious website error does not permit PetzJoy to disregard mandatory contractual or consumer rights.

SECTION 24 — LIABILITY

PetzJoy remains responsible for performing its obligations toward customers to the extent required by applicable law.

Nothing in these Terms excludes or limits liability where exclusion or limitation would be unlawful.

Subject to applicable law, PetzJoy will not be responsible for a failure or loss caused exclusively by:

• the customer's own act or omission;

• an unforeseeable and unavoidable act of a third party unrelated to the performance of the contract;

• force majeure or another event recognized by applicable law as relieving a party from responsibility.

Temporary interruption of non-essential website functionality may occasionally occur because of maintenance, technical failures or circumstances outside our reasonable control.

This does not affect our obligations regarding existing orders or mandatory consumer rights.

SECTION 25 — CONSUMER MEDIATION

If you are a consumer and a dispute with PetzJoy cannot be resolved after first submitting a written complaint to us, you may have the right to use an independent consumer mediation service free of charge.

PetzJoy provides the name, contact details and website of its designated consumer mediator in the legally required information available on our website and/or in our Conditions of Sale.

Use of consumer mediation does not prevent you from exercising any right to bring proceedings before a competent court.

SECTION 26 — GOVERNING LAW AND JURISDICTION

These Terms are governed by French law.

However, if you are a consumer residing outside France, this choice of law does not deprive you of mandatory consumer protections provided by the law that applies in your country of residence where those protections cannot legally be excluded.

Nothing in these Terms restricts the right of a consumer to bring a claim before a court having jurisdiction under applicable consumer law.

SECTION 27 — CHANGES TO THESE TERMS

We may update these Terms from time to time to reflect changes to our website, services, business practices or applicable law.

The current version will be made available on this page together with its latest update date.

Where legally required, material changes will be communicated appropriately.

Changes to these Terms will not retroactively remove rights already acquired in connection with a confirmed order.

SECTION 28 — SEVERABILITY

If any provision of these Terms is found to be invalid, unlawful or unenforceable, that provision will be applied to the maximum extent permitted by law or disregarded where necessary.

The remaining provisions will continue to apply.

Mandatory consumer protection rules will prevail whenever applicable.

SECTION 29 — ENTIRE AGREEMENT AND OTHER POLICIES

These Terms of Service, together with the policies and contractual information referenced on our website, govern your use of PetzJoy's website and services.

Purchases may additionally be governed by our:

• Conditions of Sale;

• Return & Refund Policy;

• Shipping Policy;

• Privacy Policy;

• Legal Notice;

• any product-specific or promotional terms clearly presented before purchase.

In the event of an inconsistency, mandatory consumer protection law will always prevail.

SECTION 30 — CONTACT US

Questions regarding these Terms of Service, our website or an order may be sent to:

61 rue de Lyon 75012 Paris

Email:
contactsupport@petzjoy.fr

Telephone:
+33 7 81 30 31 73

Website:
petzjoy.fr